Cancellation Policy
At Xenath, we understand that plans may change. Please read our cancellation policy carefully:
1. Before Shipping
- Orders can be cancelled within 24 hours of placement, as long as they have not been dispatched.
- To cancel, please contact our Customer Care team at [xenathofficial@gmail.com][0313-3051835].
- If payment has been made, the full amount will be refunded to the original payment method within 7–10 business days.
2. After Shipping
- Once an order has been shipped, it cannot be cancelled.
- Customers may request a return or exchange according to our Return & Exchange Policy.
- Shipping charges (if applicable) are non-refundable.
4. Xenath’s Right to Cancel
- Xenath may cancel an order in cases of stock unavailability, payment verification issues, or incorrect order details.
- Customers will be informed promptly, and a full refund will be processed where applicable.
For any queries, please contact our Customer Care team at [xenathofficial@gmail.com] [0313-3051835].
Your satisfaction is always our top priority.
Your satisfaction is always our top priority.