Privacy Policy

This Privacy Policy describes how www.xenath.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

See below for more details:

Device Information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and site interaction details.

Purpose of collection: to load the Site properly and to conduct analytics to improve performance and user experience.

Source of collection: collected automatically via cookies, log files, tags, pixels, or web beacons.

Disclosure for a business purpose: shared with our analytics tools like Google Analytics and Meta Pixel.

Order Information

Examples of Personal Information collected: full name, billing and shipping address, payment details (e.g., credit/debit card info), email address, phone number.

Purpose of collection: to fulfill orders, process payments, arrange shipping, issue confirmations/invoices, provide updates, detect potential fraud, and—when applicable—send you marketing communications.

Source of collection: collected directly from you.

Disclosure for a business purpose: shared with our payment and shipping partners, such as third-party couriers or processors.

Customer Support Information

Purpose of collection: to provide effective support and respond to inquiries.

Source of collection: collected directly from you via forms, email, WhatsApp, or other communication channels.

Disclosure for a business purpose: shared with customer service and delivery partners where necessary.

Your Rights

You have the right to:

Request details of the personal data we hold about you.

Request correction, deletion, or restriction of your data if it is incorrect, incomplete, or irrelevant.

Withdraw your consent for marketing at any time by contacting us at support@xenath.com.

Information Shared with Third Parties

We do not sell your personal data. We may share your information with trusted third parties or affiliates to:

Process payments

Fulfill deliveries

Manage marketing and communication

Analyze web traffic and performance

All third-party partners are contractually obligated to protect your data and are not allowed to disclose or misuse it.

Cookies

Cookies are small text files stored on your device. We use cookies to improve your experience on our site.

We do not use cookies to store personal information or to share data with third parties for advertising without consent.

There are two types of cookies:

Permanent cookies: Stored up to 12 months for settings like saved preferences or login status.

Session cookies: Temporary and deleted when the browser is closed, used for features like product filters and login checks.

You can clear or disable cookies through your browser settings at any time.

Third-party Cookies

We use third-party tools (such as Google Analytics and Meta Pixel) to collect anonymous usage statistics. These cookies may be permanent or session-based and help us analyze performance and improve our services. Cookies are stored for no more than 24 months.

Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on this page, with the updated effective date.

Contact Us

If you have questions about this Privacy Policy or your data, please contact:

📧 Email: xenathofficial@gmail.com
🌐 Website: www.xenath.com
📍 Business Address: [B-49 Block 15 Gulistan-E-Jauhar, Karachi]